Customers generally think that return the products who bought who bought online will have no impact, however this has already caused the downfall of more than 200 small e-commerce companies. Most small businesses feel the pressure to pay for return costs, with the aim of maintaining its prestige in customer service.
Unfortunately, this attitude ends up greatly affecting the little ones. online sales companies, Normally, many sellers must process a large number of returns beginning in January, this because people return unwanted products that were purchased during the year-end sales. Even the second day of January has been baptized with the name of Returns Tuesday, since it is the first day that is worked in the year and many clients are preparing to return their unwanted Christmas gifts.
A situation that further complicates this phenomenon is that half of the buyers expect that the sellers pay for returns, some companies are under great pressure to pay return costs Due to the insistence of the clients and in some occasions a great amount of the sales of the seller can be returned causing them serious financial problems. This is not expected to improve this year so companies must take the returns situation very seriously.
It is clear that customers are in their right to return your products in a period of 14 days after the purchase, but on some occasions the abuse by customers of these policies is beginning to be noticed. For example, on Returns Tuesday many cases were reported in which people returned their Christmas decorations, it is too much coincidence that these people have realized that they do not need the decorations just after the new year.