WhatsApp is one of the most used instant messaging app in the world for smart phones or Smartphone. It is even one of the most downloaded.
Basically it will allow you to send and receive messages through the Internet. Short and multimedia messaging with the possibility of sending images, audio and video files is available.
An e-commerce, you should consider its use or implementation if you consider that they are estimated at more than 1000 billion people those who use the application daily around the world.
And take note of those that may interest you: In Europe, the Spanish are the ones who use the application the most.
An e-commerce, you will have to put total effort so that the customers can contact you and communicate quickly and easily. Neglecting this segment of customer service could ruin the acquisition of new consumers and the loyalty of others.
WhatsApp can bring the business closer to the market efficiently. The digital world is increasingly instantaneous, and that is how e-commerce's relationship with the consumer should be, when the latter wishes to clarify doubts or communicate in other areas.
Today it is bought from Smartphones and every day there are more who do it.
WhatsApp is there on mobile phones almost omnipresent, it cannot be wasted then and its use should be advanced as form of promotion and communication.
Their utilitarian approaches are ideal for this option to be included in the e-commerce customer service platform, and add it to the usual ones such as forms, traditional telephony or email.
Presents gratuity for companies and the development implement it. The ability to attach files to inquiries such as invoices, screenshots, purchase tickets or other documentation, is an outstanding feature of this widely used app.
Si everyone uses WhatsApp more and more, and the app undoubtedly diversifies the form of contact; The only thing left would be to implement the option as a practical and convenient opportunity for an online business.