Sales without employee interaction

Sales without employee interaction

The shops without human employee interaction They are a novelty that seems to become more common in the following years. Amazon has opened its first convenience store called Amazon Go U.S..

In this type of shopping, the customer does not need to stop to wait in a line to buy the products in the store, they only have to take them from the shelf and walk normally from the store, the payment is made automatically through the Amazon app for mobile devices. Once this application is installed, customers can enter the store and take the product they need without having to wait in any line to pay.

This new type of purchasing uses various technologies, such as: computer vision, all kinds of sensors and machine learning. Thanks to this technology, it is possible to detect the products that customers take and are added to a virtual cart which is responsible for making the payment once they leave the establishment through the Amazon payment account.

But is Amazon Go the only store with this idea?

Various stores in the world are beginning to adopt purchasing modalities similar to the amazon go store, as can be BingoBox in China, similar to a very large vending machine, customers use an application to enter the store and make payments, they also use video chat in the store as customer service. Other stores such as Wheelys and Tao Café are stores that use similar technologies to Amazon Go so that customers can enter the store and have the payment automatically generated on their mobile devices.

These franchises that are beginning to open in the United States, China, Europe and the Netherlands, are already generating investments and millionaire profits, which makes us think that in the future sales without human employee interaction will be much more frequent.


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