Over time, shoppers' habits have evolved, and now it is increasingly common to see people pay with their mobile phone. This reality can also be seen in those restaurants and businesses that have adapted to a modern POS system and have a mobile dataphone that allows them to accept these types of payments.
Many people have become accustomed to mobile payments, for which they simply need have a smartphone with NFC and the mobile application of your installed bank. In this post, we are going to tell you why your business should also accept mobile payments.
How mobile payment systems work
The process of paying for a product or service in a restaurant or business with your smartphone is very simple. It is only necessary to have a Smartphone with NFC (Near Field Communication). It is a wireless technology that allows data to be exchanged between two nearby devices.
They work in much the same way as contactless cards, that is to say, debit or credit cards that have a chip to pay simply by bringing it close to the screen, without having to insert it into the slot.
For the user to be able to make mobile payments, they must activate NFC on your device. On the other hand, you must also have a payment app installed. This app can be your own bank's app, or any popular payment app.
If your business or restaurant has a POS that allows contactless payments, then it can accept payments with mobile devices.
Advantages of mobile payment systems
Payment systems through mobile devices can be very beneficial for businesses and restaurants.
Agility in transactions
If people can pay with their mobile device, it's much faster and easier than if they have to pay with cash, since you wouldn't have to count or return change. On the other hand, this would help reduce queues and make it safer and faster for customers to pay. In addition, if the client has not brought the bank card, but the mobile phone, it will be easier for them to pay in any case.
Waiting time reduction
Think about the days with the greatest influx of people in your business. If many people have to pay in cash, they usually have to wait in line for a long time to pay. With mobile payment, your customers could pay much faster and there would be fewer people waiting in line.
Also, if you use a Modern and tactile POS, You can also take note of the order more quickly, just by tapping on the screen. You also have options such as self-service kiosks, where the customer places the order and pays on a screen with a dataphone, as is often used in many fast food establishments.
Greater comfort
For many people it is much more convenient to pay from their mobile, which they always carry everywhere, instead of having to carry a wallet or purse with their cards.
security improvement
It should not be forgotten either that if you carry your cards in a wallet, there is a greater risk that they may fall off, or you may leave the wallet somewhere, or they may be stolen, and like small card payments they do not require entering the PIN, someone could use your bank card. On the other hand, the mobile is only accessible if they enter your password and there are more security options to unlock it, such as facial recognition.
How can they improve the customer experience?
More and more shops and restaurants have gone digital, and offer their customers the possibility of paying with contactless bank card, or via your NFC-enabled smartphone. However, the mere fact of having a dataphone does not mean that you are taking advantage of all the benefits of a POS system in order to provide the customer with the best experience.
Think that the ideal is that your dataphone is connected to your POS software, so that at the moment of marking the product requested by the customer on the touch screen and proceeding to pay for the order, the total price could appear directly on the screen of the customer. payment device, without the need for you to enter it manually. On the other hand, the ideal is that you TPV offers more advantages than the mere fact of managing transactions quickly and agilely.
A good POS can include features for managing loyalty cards and discounts, be integrated with inventory so that you can have updated stock data in real time. Also, if we are talking about a restaurant, it is important that you can connect order management with table reservation management and kitchen management, as well as integrate all orders from delivery apps to receive and process them in the same software.