Looking for AI chatbots for your eCommerce? Although this is not something very new anymore, as they started to become fashionable again a few months after ChatGPT came out, the truth is that they are still booming and many are looking to find the most suitable one based on their eCommerce.
If this is your case, take a look Take a look at the options you can find to make a decision and find out which option is best for you. Shall we get started?
AI dressing
We start with this AI chatbot for your e-commerce. It is a tool that uses ChatGPT to function and that is already attracting attention, especially because of all the new features that this artificial intelligence has.
Among the characteristics it has highlights uninterrupted customer service, operational efficiency and the ability to offer personalized recommendations to customers.
To prepare it (and teach this AI) you have to make a list of frequently asked questions so that it can interpret everything and be prepared to serve customers.
Tidio
Among the AI chatbots for your e-commerce, Tidio is one of the most popular and also one of the most used. It stands out above all for its quick installation, which you can carry out by plugin or snippet.
Also, you can Create a visual interface and triggers for workflows in Tidio.
This tool works with both artificial intelligence and natural language processing (NLP) and manages interactions with customers.
Among the features that we can highlight about Tidio, perhaps the fact that it has an easy-to-use and, above all, visual interface is its greatest plus. But it also allows you to use chatbot templates to create different bots based on your e-commerce.
Chat GPT
Of course… Since it came out, many people have used it for work or for studies, their daily life, etc. And it is no wonder. It is a very versatile tool, although, be careful, it is not useful for everything, no matter how much we want it to be.
It is true that he writes great texts, but these almost always follow the same pattern that is easy to detect now.
However, in the case of chatbots, you could use it as a basis to have one of the AI chatbots for your e-commerce.
botpress
Another AI chatbot option for your e-commerce that you have at your disposal is this platform that can be customized almost 100% and is also expandable. It is based on LLM engines and is always being updated.
What does this tool offer you? Well, to start with, Machine translations into over 100 languages, which means that you can put the chatbot in Spanish so that people can understand each other better, but also make it multilingual in case you have an international audience.
In addition to this, it also has visual canvases to drag and drop, in order to build good chatbots. This, together with the fact that it has many ways of customization, makes this a good option.
In fact, and according to the data being considered, it has more than 750000 active bots worldwide in June 2024.
Chatfuel
Yes, it sounds like it's the fuel of chat. But here we're talking about an ideal chatbot if your e-commerce is based on social media, specifically Facebook Messenger and Instagram.
What this bot does is create a chatbot for those social networks by building the design with the drag and drop technique and letting artificial intelligence do the rest.
Of course, you will also have analytical reports and dashboards for monitoring (since we do not recommend that you leave everything to the AI's free will).
Another thing you should know is that it is not free. It is paid and can be quite expensive, especially if we take into account that the options for AI chatbots are few and limited.
Octane AI
We continue with another of the AI chatbots for your e-commerce that you can easily install on Shopify, if your e-commerce is on this platform.
It is a tool with which you will be able to serve customers. But also offer recommendations for other products based on what they write or how they browse. It is also responsible for recovering abandoned shopping carts and is able to attract customers through different channels such as social networks, chats, SMS, and other options.
Another advantage that makes it stand out from the rest is the fact that questionnaires can be created to attract and collect data from users. Although, of course, you must notify this in your privacy and cookie policy.
ManyChat
ManyChat is one of the most well-known and widely used AI chatbots for e-commerce. While most people use it on social media, especially Facebook, Instagram, and Messenger, it can also be installed on Shopify and other CMSs like WordPress.
In addition, it has the possibility of automate responses, answer chat, recover abandoned carts In the case of eCommerce, redirect users to different links, or send you more new customers.
The only downside is that it only has basic analytics reporting, which can sometimes fall short. And its integrations are limited (at least for now).
As for the price, it has a free version and a pro version for only $15 per month.
LivePerson
The name itself tells you a lot. It is a conversational AI platform that allows you to establish conversations related to your eCommerce, of course. With it, you will be able to create, optimize and manage the interactions you have with customers.
The best thing is that you can install it on websites, mobile applications or social networks. So what does it do? Well, for starters, it engages the customer and gives them the answers they're looking for (or options to find them). It has personalized communication based on AI and has professional-level analysis and reporting tools.
As you can see, there are many AI chatbots for your e-commerce that you can choose from. Not only the ones we have recommended, but many more. Our recommendation is that, before choosing one, and especially paying for it, you should investigate if it is the right one and compare it with others. Do you have any other ideas about other chatbots that are worth considering? We'll read you in the comments.